Complaints policy
We are committed to providing a high quality, accessible and responsive service to all of our customers. One of the ways in which we can continue to improve our service to you and to all of our customers is by listening and responding to your comments and complaints.
Your comments
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We are always pleased to receive your comments about our work. It is useful for us to know when we have done a good job, as well as when things have gone less well. This helps us maintain and enhance our service to all our customers.
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Your complaints
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We hope you will be fully satisfied with the service you receive from Doorstep Pharmacy Ltd, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible.
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How to send your feedback
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You can send us your comments or complaints on our service, which we will deal with confidentially, by telephone, online or in writing.
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By Telephone
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Please call 0845-055-9562
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By Email
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To provide feedback on any points you wish to raise, please email us at feedback@DOORSTEPpharmacy.com
In writing
If you wish to write to us with your comments or complaints about the Doorstep Pharmacy service, send your letters to:
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COMPLAINTS
Doorstep Pharmacy Ltd
2 Hobbs House Harrovian Business Village
Bessborough Road
Harrow HA1 3EX
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To help us investigate your complaint, please provide as much of the following information as possible when you contact us:
- A clear description of the complaint and what you would like us to do to sort things out.
- Details of any relevant contact you may previously have had with Doorstep Pharmacy on this subject (for example when calling our telephone service, or sending an email). Your full postal address, telephone number (including dialling code), and email address if you have one.
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We will acknowledge your complaint within five working days. We hope to respond in full within this time, but if this is not possible we will explain why and give you a date by which you can expect a full reply.
When we contact you, we will also tell you what you can do if you are not satisfied with our reply - depending on the nature of your complaint you can also complain to:
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Harrow Primary Care Trust
59-65 Lowlands Road
Harrow on the Hill
Middlesex
HA1 3AW.